{"id":810,"date":"2025-09-22T07:59:06","date_gmt":"2025-09-22T07:59:06","guid":{"rendered":"https:\/\/ems.grouphijrah.com.my\/?page_id=810"},"modified":"2025-09-24T04:45:13","modified_gmt":"2025-09-24T04:45:13","slug":"help-center","status":"publish","type":"page","link":"https:\/\/ems.grouphijrah.com.my\/ms\/help-center\/","title":{"rendered":"Pusat Khidmat Pelanggan"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"810\" class=\"elementor elementor-810\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14eb0a7 e-flex e-con-boxed e-con e-parent\" data-id=\"14eb0a7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c5a0aa elementor-widget elementor-widget-spacer\" data-id=\"2c5a0aa\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00fe2c6 elementor-widget elementor-widget-heading\" data-id=\"00fe2c6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bagaimana kami boleh bantu anda?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2cb11a6 e-flex e-con-boxed e-con e-parent\" data-id=\"2cb11a6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5548035 elementor-widget elementor-widget-eael-betterdocs-search-form\" data-id=\"5548035\" data-element_type=\"widget\" data-widget_type=\"eael-betterdocs-search-form.default\">\n\t\t\t\t\t<div class=\"betterdocs-live-search\">\n\t\n\t<form class=\"betterdocs-searchform betterdocs-advance-searchform\" action=\"\">\n\t\t<div class=\"betterdocs-searchform-input-wrap\">\n\t\t\t<svg class=\"docs-search-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"38px\" viewbox=\"0 0 50 50\" version=\"1.1\">\n\t\t\t\t<g id=\"surface1\">\n\t\t\t\t\t<path d=\"M 21 3 C 11.601563 3 4 10.601563 4 20 C 4 29.398438 11.601563 37 21 37 C 24.355469 37 27.460938 36.015625 30.09375 34.34375 L 42.375 46.625 L 46.625 42.375 L 34.5 30.28125 C 36.679688 27.421875 38 23.878906 38 20 C 38 10.601563 30.398438 3 21 3 Z M 21 7 C 28.199219 7 34 12.800781 34 20 C 34 27.199219 28.199219 33 21 33 C 13.800781 33 8 27.199219 8 20 C 8 12.800781 13.800781 7 21 7 Z \"><\/path>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t\t<input type=\"text\" class=\"betterdocs-search-field\" name=\"s\" aria-label=\"Search Input\" placeholder=\"Carian\" autocomplete=\"off\" value=\"\">\n\t\t\t<svg class=\"docs-search-loader\" width=\"38\" height=\"38\" viewbox=\"0 0 38 38\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke=\"#444b54\">\n\t\t\t\t<g fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<g transform=\"translate(1 1)\" stroke-width=\"2\">\n\t\t\t\t\t\t<circle stroke-opacity=\".5\" cx=\"18\" cy=\"18\" r=\"18\" \/>\n\t\t\t\t\t\t<path d=\"M36 18c0-9.94-8.06-18-18-18\">\n\t\t\t\t\t\t\t<animatetransform attributename=\"transform\" type=\"rotate\" from=\"0 18 18\" to=\"360 18 18\" dur=\"1s\" repeatcount=\"indefinite\" \/>\n\t\t\t\t\t\t<\/path>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t\t<svg class=\"docs-search-close\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"38px\" viewbox=\"0 0 128 128\">\n\t\t\t\t<path fill=\"#fff\" d=\"M64 14A50 50 0 1 0 64 114A50 50 0 1 0 64 14Z\" transform=\"rotate(-45.001 64 64.001)\"><\/path>\n\t\t\t\t<path class=\"close-border\" d=\"M64,117c-14.2,0-27.5-5.5-37.5-15.5c-20.7-20.7-20.7-54.3,0-75C36.5,16.5,49.8,11,64,11c14.2,0,27.5,5.5,37.5,15.5c10,10,15.5,23.3,15.5,37.5s-5.5,27.5-15.5,37.5C91.5,111.5,78.2,117,64,117z M64,17c-12.6,0-24.4,4.9-33.2,13.8c-18.3,18.3-18.3,48.1,0,66.5C39.6,106.1,51.4,111,64,111c12.6,0,24.4-4.9,33.2-13.8S111,76.6,111,64s-4.9-24.4-13.8-33.2S76.6,17,64,17z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M53.4,77.6c-0.8,0-1.5-0.3-2.1-0.9c-1.2-1.2-1.2-3.1,0-4.2l21.2-21.2c1.2-1.2,3.1-1.2,4.2,0c1.2,1.2,1.2,3.1,0,4.2L55.5,76.7C54.9,77.3,54.2,77.6,53.4,77.6z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M74.6,77.6c-0.8,0-1.5-0.3-2.1-0.9L51.3,55.5c-1.2-1.2-1.2-3.1,0-4.2c1.2-1.2,3.1-1.2,4.2,0l21.2,21.2c1.2,1.2,1.2,3.1,0,4.2C76.1,77.3,75.4,77.6,74.6,77.6z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" value=\"Search\" aria-label=\"Cari Mengemukakan\" class=\"betterdocs-search-submit\" \/>\n\t<input type=\"hidden\" name=\"trp-form-language\" value=\"ms\"\/><\/form>\n\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28792e4 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"28792e4\" data-element_type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"42439396\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-424393961\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-424393961\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tMenghadiri Acara\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-424393962\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-424393962\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tMenganjurkan Acara\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-424393961\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-424393961\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-aeb3c5b e-con-full e-flex e-con e-child\" data-id=\"aeb3c5b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f767011 e-con-full e-flex e-con e-child\" data-id=\"f767011\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f29080b e-con-full e-grid e-con e-child\" data-id=\"f29080b\" data-element_type=\"container\">\n\t\t\t\t<div style=\"cursor: pointer;\" onclick=\"window.open(&#039;https:\/\/ems.grouphijrah.com.my\/docs\/find-your-tickets\/&#039;, &#039;_self&#039;);\" class=\"elementor-element elementor-element-2fc557b ekit-equal-height-disable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"2fc557b\" data-element_type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"#\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text- text-left icon-lef-right-aligin elementor-animation- media\">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  text-center\">\n                    <i aria-hidden=\"true\" class=\"elementkit-infobox-icon ri ri-search-line\"><\/i>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Dapatkan Tiket Anda                <\/h3>\n                        \t\t  \t<p>Tidak pasti di mana tiket anda? Mencari tiket yang anda beli pada bila-bila masa dengan panduan ini.<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div style=\"cursor: pointer;\" onclick=\"window.open(&#039;https:\/\/ems.grouphijrah.com.my\/docs\/contact-event-organizer\/&#039;, &#039;_self&#039;);\" class=\"elementor-element elementor-element-1e4f48e ekit-equal-height-disable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"1e4f48e\" data-element_type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"#\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text- text-left icon-lef-right-aligin elementor-animation- media\">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  text-center\">\n                    <i aria-hidden=\"true\" class=\"elementkit-infobox-icon icon icon-Rating\"><\/i>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Hubungi Penganjur                <\/h3>\n                        \t\t  \t<p>Perlukan bantuan dengan acara atau tiket anda? Hubungi terus penganjur untuk mendapatkan bantuan.<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div style=\"cursor: pointer;\" onclick=\"window.open(&#039;https:\/\/ems.grouphijrah.com.my\/docs\/edit-ticket-information\/&#039;, &#039;_self&#039;);\" class=\"elementor-element elementor-element-8709b15 ekit-equal-height-disable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"8709b15\" data-element_type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"#\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text- text-left icon-lef-right-aligin elementor-animation- media\">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  text-center\">\n                    <svg aria-hidden=\"true\" class=\"elementkit-infobox-icon e-font-icon-svg e-far-edit\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M402.3 344.9l32-32c5-5 13.7-1.5 13.7 5.7V464c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h273.5c7.1 0 10.7 8.6 5.7 13.7l-32 32c-1.5 1.5-3.5 2.3-5.7 2.3H48v352h352V350.5c0-2.1.8-4.1 2.3-5.6zm156.6-201.8L296.3 405.7l-90.4 10c-26.2 2.9-48.5-19.2-45.6-45.6l10-90.4L432.9 17.1c22.9-22.9 59.9-22.9 82.7 0l43.2 43.2c22.9 22.9 22.9 60 .1 82.8zM460.1 174L402 115.9 216.2 301.8l-7.3 65.3 65.3-7.3L460.1 174zm64.8-79.7l-43.2-43.2c-4.1-4.1-10.8-4.1-14.8 0L436 82l58.1 58.1 30.9-30.9c4-4.2 4-10.8-.1-14.9z\"><\/path><\/svg>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Mengedit Maklumat Tiket                <\/h3>\n                        \t\t  \t<p>Membuat kesalahan dalam kasir? Belajar bagaimana untuk update tiket butir-butir.<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-424393962\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-424393962\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\"elementor-element elementor-element-8dc4ee1 e-con-full e-flex e-con e-child\" data-id=\"8dc4ee1\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-56ba3da5 e-con-full e-flex e-con e-child\" data-id=\"56ba3da5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1002a681 e-con-full e-grid e-con e-child\" data-id=\"1002a681\" data-element_type=\"container\">\n\t\t<a class=\"eael-wrapper-link-7e70805 --eael-wrapper-link-tag\" href=\"https:\/\/ems.grouphijrah.com.my\/ms\/docs\/create-and-edit-ticket-types\/\"><\/a>\t\t<div data-eael-wrapper-link=\"eael-wrapper-link-7e70805\" class=\"elementor-element elementor-element-7e70805 ekit-equal-height-disable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"7e70805\" data-element_type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"#\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text- text-left icon-lef-right-aligin elementor-animation- media\">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  text-center\">\n                    <i aria-hidden=\"true\" class=\"elementkit-infobox-icon lu lu-ticket\"><\/i>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Buat dan Sunting Sendiri Jenis                <\/h3>\n                        \t\t  \t<p> Belajar bagaimana untuk menetapkan berbeda jenis tiket dan membuat perubahan untuk memenuhi keperluan acara anda.<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div style=\"cursor: pointer;\" onclick=\"window.open(&#039;https:\/\/ems.grouphijrah.com.my\/docs\/add-images-to-your-event\/&#039;, &#039;_self&#039;);\" class=\"elementor-element elementor-element-564450f ekit-equal-height-disable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"564450f\" data-element_type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"#\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text- text-left icon-lef-right-aligin elementor-animation- media\">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  text-center\">\n                    <i aria-hidden=\"true\" class=\"elementkit-infobox-icon ri ri-image-add-line\"><\/i>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Masukkan Gambar ke Acara Anda                <\/h3>\n                        \t\t  \t<p> Membuat acara anda berdiri di luar dengan imej naik ke halaman acara anda, banner, dan galeri.\n<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div style=\"cursor: pointer;\" onclick=\"window.open(&#039;https:\/\/ems.grouphijrah.com.my\/docs\/manage-payout-methods\/&#039;, &#039;_self&#039;);\" class=\"elementor-element elementor-element-8e7ba11 ekit-equal-height-disable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"8e7ba11\" data-element_type=\"widget\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"#\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text- text-left icon-lef-right-aligin elementor-animation- media\">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  text-center\">\n                    <i aria-hidden=\"true\" class=\"elementkit-infobox-icon ri ri-secure-payment-line\"><\/i>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Uruskan Pembayaran Kaedah                <\/h3>\n                        \t\t  \t<p> Mengetahui bagaimana untuk menambah, update, atau mengubah pembayaran anda kaedah untuk menerima tiket jualan selamat.<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How can we help you? Attending as event Organizing an event Find Your Ticket Not sure where your ticket is? Find your [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-810","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ems.grouphijrah.com.my\/ms\/wp-json\/wp\/v2\/pages\/810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ems.grouphijrah.com.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ems.grouphijrah.com.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ems.grouphijrah.com.my\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ems.grouphijrah.com.my\/ms\/wp-json\/wp\/v2\/comments?post=810"}],"version-history":[{"count":52,"href":"https:\/\/ems.grouphijrah.com.my\/ms\/wp-json\/wp\/v2\/pages\/810\/revisions"}],"predecessor-version":[{"id":1017,"href":"https:\/\/ems.grouphijrah.com.my\/ms\/wp-json\/wp\/v2\/pages\/810\/revisions\/1017"}],"wp:attachment":[{"href":"https:\/\/ems.grouphijrah.com.my\/ms\/wp-json\/wp\/v2\/media?parent=810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}